Technical Communication

This print instruction guide was designed to walk users through espresso machine maintenance, prioritizing clarity and accessibility. Leyna used Adobe InDesign to integrate visual aids that supported step-by-step instructions, which helped communicate the process intuitively. This project enhanced her skills in creating effective, user-centered instructional materials, emphasizing the impact of well-designed visuals in technical communication.

This memo summarized usability test findings for a website with identified issues. Leyna conducted user interviews, analyzed feedback, and tailored recommendations to ensure they were clear and actionable. The project involved data analysis to understand user behavior insights and refine the recommendations based on real user data. This experience emphasized the importance of user feedback in design and the role of clear, professional documentation in delivering findings to stakeholders.